Frequently Asked Questions on your Bespoke Fitted Furniture Needs!
Steve & Lorraine are on hand for your bespoke fitted furniture queries! Ask any query on your custom storage, & we’ll help & advise. Here’s a selection of a few questions we often get asked…
Where do we start?!
Simply book a free no-obligation home visit for us to measure up and chat through your fitted furniture needs. You can also arrange a visit to our Basingstoke Furniture Showroom in Hampshire. During both visits we will listen to and answer your questions as well as advising and demonstrating our product and service – ensuring you get just what you want from your bespoke storage.
What if we have no idea on what storage we want?
We work with you to advise on the best layout for your fitted furniture within the available space. We will chat through your options from a selection of hanging, shelving and drawers to achieve a starting point for your customised storage. Having full flexibility on your measurements means numerous choices and huge flexibility for you and your fitted furniture!
Take a look at our Gallery page for ideas and inspiration – https://harmonymadetomeasure.co.uk/gallery/
What happens after the home visit?
We prepare your personalised design and proposal which we will email and post through for you to review in your own time – no hard sell and no pressure from us! Let us know if there are any alterations you would like to make to ensure your design achieves just what you are looking for – initial designs are provided free of charge with no-obligation.
What is your lead time?
This depends on the time of the year and workload. Our usual lead time ranges from between 10-14 weeks from the date of placing an order to us installing your bespoke fitted furniture.
How long does installation take?
A typical sized master bedroom furniture fit-out is installed in a day which includes a 4-door wardrobe run, bedside units and drawer pack. All installations are fitted by our own qualified and experienced fitting team.
What happens if we need to change our flooring?
We recommend that ideally new flooring is fitted after your furniture installation. Simply let us know you want to change your flooring and we will make a note for your measurements. You can then remove your existing flooring and we will fit onto the floorboards – your wardrobes are fitted with a base so your floorboards won’t be seen.
However, we do understand that sometimes timings don’t work out perfectly with our lead time. If you prefer to sort your flooring before your furniture is fitted, this isn’t a problem at all. We will fit onto the flooring in the room at the time of installation. If you ever choose to change your floor after your wardrobe has been fitted, the flooring installer can cut out your existing flooring.
What happens with skirting boards and coving in the room?
No need to change anything! Leave both in place and we will scribe around skirting boards and coving to ensure a perfect fit. If you’re planning on changing them at some point in the future, it’s best to remove them prior to installation and re-fit up to the fitted wardrobes/furniture.
We want to decorate – when should we do it?
Before is best! As we work on a front frame system for our fitted wardrobes. You will see your ceiling, back wall and side walls if no side panels are needed so we recommend plastering and/or decorating before we fit your furniture to ensure a completed finish.
Do you have contacts for getting pre-works done?
We do! We can cost, plan and schedule your pre-works for you to include removal, electrics, plumbing, plastering and decorating! Just chat through your needs during your home visit and we can sort everything for you. All our sub-contractors have been checked and verified and have full insurances in place.
We will always ensure access to electrical points currently in the room via access holes or other means.
What are your payment terms?
A 50% deposit is required to secure your fitting date(s) and to process your order. The remaining 50% payable upon completion on the day of installation. Payment can be made by bank transfer or card (UK card, excluding Amex) either in person or over the phone. We also send you your Order Form along with your deposit detailing what we are supplying, our T&Cs, and all the information on your order.
Does our furniture come with a guarantee?
Yes! We provide a 10 year guarantee for the fitted furniture manufactured directly by us, guaranteed against general wear and tear. Our fronts come with our suppliers’ guarantees and hardware and ironmongery comes with the general manufacturers one year warranty.
What if we change our mind on the design or colour of our furniture?
All design choices and changes need to be completed by at least 6 weeks prior to the start of installation. This allows us time to order your materials and begin manufacture. The deadline for choices/changes is shared with you within your paperwork. Reminders are sent to you to help with your planning and are on hand to help with your final choices.
What happens if our installation isn’t fully completed and has remedial works?
If there are any items outstanding from your installation due to supplier delays of quality issues, we make a note of what needs to be rectified and give approximate timescales for resolution. We always stay in touch with a return date to get your installation completed as soon as possible. You can always reach us directly during our opening hours with any questions. We also don’t ask for full balance payment if any items are outstanding – a reduced payment of 90% of your balance amount is required, with the remaining 10% payable upon full completion.
One of the many benefits of Harmony being your local fitted furniture provider is that we are always on hand for any questions you have at any stage of your order process. Let us know how we can help and we will chat through and help with your questions and queries.
Contact us on 01256 844993 or design@Harmonymadetomeasure.co.uk.
Our Basingstoke Showroom is open Monday to Friday 10am-4pm.